Refund & Return Policy

At EMG Distributions, we are committed to providing our customers with high-quality energy drinks and reliable service. If for any reason you are not satisfied with your order, our Refund & Return Policy ensures a smooth and transparent process.

1. Returns

  • Returns are accepted within 14 days of delivery.

  • Products must be unopened, unused, and in their original packaging to be eligible for a return.

  • To initiate a return, please contact our customer support team with your order number and reason for return.

2. Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days to your original payment method.

  • Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective items).

3. Exchanges

  • If you received a defective or incorrect product, we will gladly exchange it for the correct item at no additional cost.

  • Please contact our customer support within 7 days of receiving the product to arrange the exchange.

4. Contact Us
For any questions about returns, refunds, or exchanges, please reach out to our team at:
Email: slaes@emgdistributions.com
Phone:+13092884772

We value your trust and aim to make every experience with EMG Distributions smooth and satisfactory.