Complaint Policy

At EMG Distributions, we value our customers and are committed to providing high-quality products and reliable service. If you have any concerns or complaints regarding our products or services, we encourage you to contact us immediately so we can resolve the issue promptly.

How to Submit a Complaint:

  • Complaints can be submitted via email at Sales@emgdistributions.com or by phone at +13092884772.

  • Please provide details including your order number, product information, and a clear description of the issue.

Our Response:

  • We will acknowledge your complaint within 24–48 hours of receipt.

  • Our team will investigate the issue and work with you to provide a suitable resolution, which may include replacement, refund, or other corrective measures.

Resolution Timeline:

  • Most complaints are resolved within 7 business days, depending on the nature of the issue.

  • In cases requiring further investigation, we will keep you informed of the progress and expected resolution time.

Customer Satisfaction Commitment:

  • Your satisfaction is our priority. We are committed to handling all complaints fairly, transparently, and efficiently.

  • Feedback from complaints is used to continuously improve our products, services, and processes.